Return Policy

Not what you or your pet expected? Don’t go barking mad just yet – we offer a 30-day return policy.

From the date of dispatch, you have 30 days to initiate a return. Simply contact us to let us know you want to do this.

Buyers are required to pay the return costs but in the rare event where an incorrect or damaged item is received, return costs are fully covered by Favour.

In order to receive a full refund, items must be returned in a re-saleable condition and with original packaging intact.

If you wish to cancel and order after it has been dispatched it will be your responsibility to return the items and at your own risk. All products should be returned within 30 days.

You may not cancel your order after dispatch if it contains products which are of perishable nature such as food items.

Product sizes and measurements displayed are approximate, but we do try our best to make sure that they are as accurate as possible.