Terms & Conditions

Goods delivered must be examined at the time of delivery and we should immediately be notified of any damaged or defective items. If an incorrect item has been delivered, we will immediately rectify your order and commence collection of the wrong item.

If short delivery takes place, the customer shall not reject the goods, but shall accept the goods delivered as a part performance of the order, we will then correct this difference. We shall not be under any liability for any failure to perform any of our obligations due to events or circumstances outside our reasonable control. Prices are subject to change without notice.

If you have any suggestions or comments, please contact us. Our offices are open Monday - Friday 9.00am - 5.00pm.

If you call outside these hours, please leave a message on our answering machine clearly stating your name, telephone number and any other relevant information. We will try and get back to you within 48 hours. We aim to dispatch all stock items within 24 hours of receiving your order during working hours. If there is any deviation from this, we will inform you by email.


We offer FREE DELIVERY to the UK & ROI when the total order cost is over £30. Orders under the £30 limit will incur a delivery charge of £3.99.

High weight orders will be shipped by Parcelforce/Yodel, this service usually takes 48 hours but can be up to 3 - 5 working days.

Low weight orders will be shipped by Royal Mail/Yodel, this service usually takes 48 hours but can be up to 3 - 5 working days.

Orders to the Republic of Ireland will be shipped by Parcelforce or Royal Mail depending on weight. This service usually takes 48 hours but can be up to 3 - 5 working days.

Full tracking will be provided when the order is proceeded. All transactions are carried out in GBP. All credit/debit card orders are authorised on a fully secure encrypted server. Please be assured we never pass your details onto a third party.


Who We Are? 

Our website address is www.favour.co.uk. We are a local dog food brand, developed in Northern Ireland by Contact Marketing (NI) Ltd. We are a second-generation family-owned business trading for 35 years. Favour is one of a range of long-established brands, having been released to market in 1982.

How Do We Collect Your Personal Data And Why? 

We may collect personal information in every online contact or interaction with customers. Contact Marketing (NI) Ltd. uses the data collected primarily to secure your purchases and visits to our site. It may also include participation in a membership, loyalty or marketing program; information related to the purchase of services; your marketing and communication preferences; reviews and opinions about our products, services and other information that you may choose to provide us. 

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit personal information without your permission. 

How Do We Use Your Personal Data? 

We use your personal information to provide and customise product offers or other services similar to those that you have purchased or requested and expect from Contact Marketing (NI) Ltd. We may also use your information to tailor your experience across our services, to communicate news, promotional materials delivered to you through online, email and mobile means as per any optional communication preferences you have expressed. 

Where Do We Send Your Data? 

We will never share your data with any other business. To protect the site visitor comments may be checked through an automated spam detection service. The company does not transfer data internationally. 

Who Is Responsible For The Information? 

Contact Marketing (NI) Ltd. is the legal controller of the data and will determine the purposes and means of processing. Contact Marketing (NI) Ltd. takes reasonable measures to protect personal information from unauthorised access, disclosure, alteration or destruction. The company keeps all personal data securely and we will not share your personal information with any other business.  

The company may however use automated decision-making, including profiling, to tailor our offer to the needs of our customers and to allow Contact Marketing (NI) Ltd. clients to receive special promotions. 

Contact Marketing (NI) Ltd. may occasionally use other third-party services to process personal data on our behalf, such as sending e-mails and text messages. All rights of the data subject and obligations of the company are protected under the General Data Protection Regulation 2018. 

Who Can I Contact To Access, Rectify Or Delete My Personal Data? 

When you register or make a purchase at any of our online sites you will have the opportunity to create a Favour.com user ID and password. When you manage your profile online, you can provide additional information, such as your email subscription preferences for receiving news, offers and information from us and our partners. With regards to your personal data, you have the right to request a copy, to withdraw consent, to rectify changes, to request deletion, and to limit, object or restrict processing and/or the portability of your personal data. 

If you have any requests about your personal data, enquiries about this statement or on how Contact Marketing (NI) Ltd. hold or process your personal data, please contact us by email at info@contactmarketing.co.uk or by postal mail to Contact Marketing (NI) Ltd., 29 Magherabeg Road, Randalstown, BT41 2PL. 

Retaining Personal Information 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognise and approve any follow-up comments automatically, instead of holding them in a moderation queue. 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. 


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. 

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.